Keeping Our Tenants Happy

Now Room’s examines how we keep our Tenant’s happy with the contributions from our dedicated teams.

We here at Now Rooms pride ourselves on providing great Customer Service. For our business to thrive, we need to ensure our Tenants are supported in every aspect from the minute they enquire about a room to rent. Our dedicated team ensure our tenants are happy throughout this experience and this is how:

Our Lettings Team

As soon as one of our tenants enquires about a property, we act fast. Our Lettings Team strive to respond to our enquiries as quickly as possible, taking note of any requirements they may have, booking property viewings at the earliest opportunity and making sure the tenant is happy with everything before securing the holding deposit.  With our efficient referencing portal, we will have references completed, checks in order and tenancy agreements signed within a week ready for the tenant to move in as soon as possible.

Speed and efficiency are the key components to keeping tenants happy when looking for a room- and we are here to support tenants every step of the way.

Our Property Management Team

Keeping a tenant happy can be challenging when things do not go to plan, whether it’s a leak coming from above, the electrics tripping out or if the boiler breaks down; in an ideal world, everything would work perfectly. However, the reality is nothing is perfect. Our Now Rooms’ Property Management team keep our tenants happy by minimizing the stress that these issues cause- with a quick response and speedy solution, our tenants feel taken care of when things do not go to plan.

With our CRM system our tenants can communicate with our Property Managers directly and report any maintenance issue with a click of a button. We found that it is the most effective way to respond to our tenants swiftly and efficiently. With our in-house maintenance team on call, you will have an engineer at your door as soon as possible.

Operations Management & Accounts team:

The way we operate ultimately has an effect on our tenants- and we at Now Rooms strive to adapt and change our operations in order to keep our tenants happy. With our operations manager overseeing our teams’ day-to-day tasks – we will look at ways we can implement new systems and strategies in order to improve the service we offer such as the introduction of our efficient referencing portal and CRM system.

Our accounts team ensures that our tenant’s deposits are released from the DPS the minute the check-out report has been reviewed by the team. Retrieval of the deposit, we know, is a key factor in keeping a tenant happy and our accounts department strive to be quick and responsive in liaising with the team to make sure they receive their deposit within the lawful time frame.

Overall, keeping our tenants happy is a top priority and our teams’ efforts do not go unnoticed! If you are looking for a room to rent and a team you can trust, get in contact with us today and we will be there every step of the way.

Find out more by contacting us today!

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    Contact us
    36-38 Breckfield Road North
    L5 4NH
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